Grievance Redressal/ Escalation Matrix
Grievance Redressal/ Escalation Matrix to be displayed by Research Analysts:
To ensure timely resolution of client queries and grievances, the following contact details are provided:
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Anjali Gupta | 10/1 Y.N. Road, Indore (M.P.) | 9165511666 | info@equitraderesearch.com | 10AM TO 6PM |
| Head of Customer Care | Anjali Gupta | 10/1 Y.N. Road, Indore (M.P.) | 9165511666 | info@equitraderesearch.com | 10AM TO 6PM |
| Compliance Officer | Anjali Gupta | 10/1 Y.N. Road, Indore (M.P.) | 9165081111 | compliance@equitraderesearch.com | 11AM TO 05PM |
| CEO | Anjali Gupta | 10/1 Y.N. Road, Indore (M.P.) | 9165081111 | compliance@equitraderesearch.com | 11AM TO 05PM |
| Principal Officer | Anjali Gupta | 10/1 Y.N. Road, Indore (M.P.) | 9165081111 | compliance@equitraderesearch.com | 11AM TO 05PM |