We understand that client queries or complaints may arise due to a lack of understanding or a deficiency in service. This could be due to insufficient explanations, clarifications, or misunderstandings, leading to a shortfall in expected delivery standards. This may result from inadequate facilities or the attitude of staff toward clients.
How to Raise a Query or Complaint
- Initial Contact: Clients can seek clarification or lodge a complaint in writing, orally, or telephonically. You can email our Client Servicing Team at info@equitraderesearch.com. Alternatively, you may call us at +91 91655-11666.
- Postal Complaints: You can also write to us with your query/complaint and post it to the following address: compliance@equitraderesearch.com.
- Escalation: If you do not receive a response within 10 business days after writing to our Client Servicing Team, you can escalate the matter by writing to our Compliance Officer at compliance@equitraderesearch.com. You can expect a reply within 10 business days of contacting the Compliance Officer.
- SEBI Grievance Redressal: If you are not satisfied with our response, you can lodge your grievance with SEBI at SEBI Scores - https://scores.sebi.gov.in or write to any of the SEBI offices. For any queries, feedback, or assistance, you can contact the SEBI office on the toll-free helpline at 1800 22 7575 or 1800 266 7575.
- After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal.
- For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: "Online Resolution of Disputes in the Indian Securities Market" available at the following link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securities-market_75220.html
Details of Compliance Officer
- Name: Anjali Gupta
- Email: compliance@equitraderesearch.com
- Phone: +91 91655-11666