We understand that client queries or complaints may arise due to a lack of understanding or a deficiency in service. This could be due to insufficient explanations, clarifications, or misunderstandings, leading to a shortfall in expected delivery standards. This may result from inadequate facilities or the attitude of staff toward clients.
How to Raise a Query or Complaint
- Initial Contact: Clients can seek clarification or lodge a complaint in writing, orally, or telephonically. You can email our Client Servicing Team at info@equitraderesearch.com. Alternatively, you may call us at +91 91655-11666.
- Postal Complaints: You can also write to us with your query/complaint and post it to the following address: compliance@equitraderesearch.com.
- Escalation: If you do not receive a response within 10 business days after writing to our Client Servicing Team, you can escalate the matter by writing to our Compliance Officer at compliance@equitraderesearch.com. You can expect a reply within 10 business days of contacting the Compliance Officer.
- SEBI Grievance Redressal: If you are not satisfied with our response, you can lodge your grievance with SEBI at SEBI Scores or write to any of the SEBI offices. For any queries, feedback, or assistance, you can contact the SEBI office on the toll-free helpline at 1800 22 7575 or 1800 266 7575.
- Online Dispute Resolution: If you are still not satisfied with the outcome after exhausting the above options, you can initiate dispute resolution through the ODR Portal. For more details about the ODR mechanism, fees, timelines, etc., please refer to the SEBI master circular titled "Online Resolution of Disputes in the Indian Securities Market" available here.
Details of Compliance Officer
- Name: Anjali Gupta
- Email: compliance@equitraderesearch.com
- Phone: +91 91655-11666